Comments, questions, suggestions?

Should you have any comments, questions, or concerns about your order or any of our merchandise, we would love to hear from you.

What currency your products are priced?

All prices are in Australian Dollars.

Do you custom make headpiece?

We do not provide customer made service, we provide our own collection for our customers to choose. With each style we only make 10-20 pieces.

Can I choose another colour or add some colours into an existing headpiece which I'm interested in?

Due to limited materials, we cannot alter the colour or style of the headpiece we made. With the whole collection on this website, we try our best to choose the best colour(s) to incoporate into a particular style.

Do you have a shop?

We are an Australia based Internet Retailer. Please see our stockists to find a nearest shop in your area.

What is your policy for returning items?

Every piece of our fascinators and tiaras are guaranteed to satisfy your tastes. You are entitled to try this on after you have purchased it.
If you are not happy with the quality of any of our products or it does not suit your outfit, you may return them to us within 7 days of receiving the shipment PROVIDED the tag is still attached to the fascinator or tiara.
Jewellery is non-returnable due to hygienic reason unless defective or un-opened and un-worn in its original packaging.
(Please be aware that The shipping fee is not refundable. All items must be returned un-used and in their original condition.)
IMPORTANT:

* The return must be received by Trenique within (7) seven days after the item is received.
* Replacement product will only be shipped after the faulty item has been received by Trenique.

How long will it take for my order to arrive?

International (anywhere except Australia): 7-10 working days
Within Australia: 2-4 working days
We can delivery by Express Post - Next Day Delivery Service, if you require your order urgently, please specify this request upon checkout.

How much does it cost for postage?

Below are for the retail orders only

I don't have the confidence in purchasing online, is there any other forms of payment?

We can accept credit card over the phone. Alternatively you can download or print out our credit card payment and order form here. Fax or post it to us, then we will notify you in 24 hours and process your order.

Alternatively, you can make your payment via money order, cheque or bank deposit. See below.

What type of payment do you accept?

We accept the following:

What type of cards do you accept?

We accept the following major Credit Cards

Can I pay by any other methods besides Credit Card?

We accept the following payment method depending on your location:
International (anywhere except Australia):
♦ PayPal - payment@pretty.com.au





Within Australia:
♦ Money Order / Cheque - Payable to: Trenique
♦ Bank Deposit
♦ Credit Card payment over the phone
♦ PayPal - payment@pretty.com.au

Do you do wholesale?
Yes we do wholesale within Australia. Please click here for more details.

2005, 2006, 2007, 2008 @ Trenique